Gransino Terms and Conditions

Welcome to Gransino. These Terms and Conditions govern your use of our website, games, and services. By creating an account and using Gransino, you agree to be bound by the terms set out below. We recommend that you read this document carefully before you register or make a deposit. If you do not agree with any part of these terms, you should not use our platform.

About Our Casino

Gransino is owned and operated by Lumina Holdings Limitada and is licensed under the jurisdiction of Costa Rica. We have been providing online gaming entertainment since 2020, offering a wide portfolio of slots, live casino games, and sports betting options. Our platform is available in multiple localizations, including EN, ES, FI, FR, HU, NO, PL, PT, IT, CS, and others, so players across different regions can enjoy our services in their preferred language.

At Gransino, we serve players from Germany, Finland, Norway, Austria, Switzerland, Italy, Hungary, Poland, Czech Republic, Canada (excluding Ontario), Australia, and New Zealand. We do not accept players from restricted jurisdictions, including but not limited to the United States, Russia, Ukraine, and several other listed countries. It remains your responsibility to ensure that online gambling is legal in your jurisdiction before you register.

Eligibility and Account Registration

To open an account with us, you must meet the following requirements:

• You must be at least 18 years old or the legal age of majority in your jurisdiction
• You must provide accurate, current, and complete registration information
• You must not reside in a restricted country listed in our policy
• You may only hold one account with Gransino; duplicate accounts will be closed

We at Gransino reserve the right to request identity verification documents at any time, including proof of age, address, and payment method ownership. We may suspend or close accounts that fail to complete verification within a reasonable timeframe.

Deposits and Withdrawals

Our Gransino platform supports a wide range of currencies, including EUR, USD, GBP, CAD, AUD, NZD, CHF, and several cryptocurrencies such as BTC, ETH, USDT, and USDC. The minimum deposit is €10 (€30 for Bitcoin), and the minimum withdrawal is €10 (€20 for most crypto, €60 for Bitcoin). We offer deposit and withdrawal methods including Visa/Mastercard, Paysafecard, Revolut, Bank Transfer, MiFinity, Skrill, and various cryptocurrencies.

When you request a gransino withdrawal, please note that processing may take up to three business days after account verification and security review, depending on your chosen method. Cash-out times vary: e-wallets are typically processed within moments, cryptocurrency within 24-48 hours, and cards or bank transfers within 3-5 business days. Withdrawal limits are determined by your VIP level, ranging from €500 per day and €7,000 per month at Level 1, up to €1,500 per day and €20,000 per month at Level 5. We allow a maximum of three pending withdrawal requests at any given time.

Bonuses and Promotions

We at Gransino offer a Welcome Package of up to 350% and €16,000 plus 350 free spins spread across your first four deposits. Each gransino bonus is subject to specific wagering requirements, typically 20x the deposit and bonus amount, with free spin winnings wagered at 40x. You have 10 days from activation to complete the wagering requirement. The maximum bet while a bonus is active is €100, and maximum bonus winnings are capped at 10x the bonus amount.

To claim any gransino promo code or welcome offer, you must register, deposit at least €20, and activate the promotion in "My Bonus" before placing any bets with your qualifying deposit. Please note that submitting a withdrawal request before completing wagering voids your bonus eligibility, and deposits made via Neteller or Skrill do not qualify for bonus offers. Bonuses cannot be combined, and jackpot slots, Slingo, and bingo games are excluded from bonus play.

Additional promotions include our Weekly Reload Bonus, Weekend Reload Bonus, Daily Cashback up to 15%, Live Cashback up to 25%, and various tournaments such as Spinoleague and Drops & Wins. Each gransino free spins offer and cashback promotion carries its own terms, which are detailed within the relevant promotional page.

Sports Betting Terms

Our sportsbook offers a First Deposit Bonus, Weekly Reload Bonus, Cashback Bonus, and Accumulator Boost, among other promotions. Minimum odds requirements apply to qualifying bets, and wagering requirements range from 3x to 8x depending on the specific offer and your region. We offer multiple odds formats, including decimal, fractional, and American, along with a wide range of sports including football, tennis, basketball, and e-sports.

Games and Fair Play

Gransino features over 14,000 games from leading providers such as Pragmatic Play, Playtech, Novomatic, and many others. Our library includes slots, live dealer games, table games, video poker, jackpots, and scratch cards. All games on our platform use certified random number generators to ensure fair outcomes. We do not guarantee any specific result or payout, and all gameplay is conducted at your own risk and discretion.

Responsible Gambling

We are committed to promoting responsible gaming. You may request deposit limits, time-outs, or self-exclusion at any point through your account settings or by contacting our support team. We encourage you to gamble only with funds you can afford to lose and to treat our games as entertainment rather than a source of income.

Account Suspension and Termination

We reserve the right to suspend or terminate your account if we suspect fraudulent activity, breach of these terms, use of bonus abuse techniques, or if required by regulatory obligations. In such cases, we may withhold winnings obtained through prohibited activity, including the use of multiple accounts or false information during gransino register.

Limitation of Liability

We provide our services on an "as is" basis and do not guarantee uninterrupted or error-free access to Gransino. We are not liable for any losses resulting from technical failures, internet connectivity issues, or circumstances beyond our reasonable control. Our liability, where applicable by law, is limited to the amount of your account balance at the time of the dispute.

Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes in our services, regulatory requirements, or business practices. Continued use of Gransino casino after any changes constitutes your acceptance of the revised terms. We recommend checking this page periodically to stay informed of any updates.

Contact Us

If you have any questions regarding these Terms and Conditions, our support team is available 24/7 via LiveChat, email, and our Help Centre. You can reach us directly at [email protected] for any inquiries related to your account, bonuses, or gransino withdrawal time questions.